Refund Policy

We accept order cancellations before the product is shipped or produced. If the order is canceled, a full refund will be issued. Once the product has already been shipped, your order cannot be canceled.

Returns (if applicable)
We accept returns of products. Customers have the right to apply for a return within 14 days of receiving the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please contact our customer service to ensure you send the parcel to the correct address.
Note
Custom orders or personalized items do not have the right to a 14-day refund.
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee will depend on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
No restocking fee will be charged to the consumers for the return of a product.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at buddingaoi1227@gmail.com.
Please contact customer service at buddingaoi1227@gmail.com to get the return address.